It is our policy and normal procedure to monitor, evaluate and inspect standards of care by the following methods: Regular meetings for residents, relatives, advocates, friends and staff to inform, update and act on constructive suggestions or criticism
"THANK YOU SO MUCH FOR ALL THE CARE YOU GIVE, LOVE AND FRIENDLINESS"
"VERY HELPFUL"
"VERY ATTENTIVE"
"ALWAYS PLEASED WITH THE CARE THAT DAVID AND THE STAFF HAVE GIVEN"
"ALWAYS MADE WELCOME WHEN I VISIT"
"OFTEN SAID TO FRIENDS AND COLLEAGUES WHAT A LOVELY PLACE SEASWIFT IS"
"KEEP UP THE GOOD WORK"
"I FEEL COMFORTABLE SAYING GOODBYE WHEN I VISIT KNOWING THEY ARE HAPPY"
"STAFF ARE FRIENDLY AND PROFESSIONAL WHEN WE VISIT, THE HOME SMELLS NICE AND IS WARM AND ATTRACTIVE FOR RESIDENTS"
"ALL ASPECTS OF LIFE AND WELL-BEING OF THE RESIDENTS APPEARS TO HAVE BEEN IDENTIFIED"
"THANK YOU FOR EVERYTHING!"
"VERY HAPPY THAT THERE IS A PLACE FOR MY MOTHER TO GO FOR DAY CARE, SOMETIMES AT SHORT NOTICE"
"IT HAS A SMALL FRIENDLY ENVIRONMENT WHICH MEANS THERE IS ALWAYS SOMEONE TO TALK TO WHICH HAS BEEN LACKING IN OTHER PLACES WE HAVE TRIED"
VISITORS SURVEY 2017
HOW SATISFIED ARE YOU WITH THE HOME OVERALL? "THE HOME PRESENTS A VERY GOOD IMAGE" "A HAPPY, CARING PLACE WHERE RESIDENTS ARE PART OF A FAMILY" "SEASWIFT FEELS LIKE A HOME, WARM AND INVITING"
HOW LIKELY ARE YOU TO RECOMMEND SEASWIFT TO OTHER? "WOULD RECOMMEND WITHOUT HESITATION"
HOW SATISFIED ARE YOU WITH THE CLEANLINESS OF THE HOME? "IT ALWAYS SMELLS FRESH AND LOVELY"
HOW WOULD YOU RATE THE APPEARANCE OF SEASWIFT HOUSE? "VERY WARM AND WELCOMING" "A MOST PLEASANT GARDEN AREA FOR RESIDENTS"
HOW SATISFIED ARE YOU WITH THE STAFF? "DAVID HAS A FINE TEAM AND MY RELATIVE IS VERY FOND OF THEM" "ALL STAFF SEEM DEDICATED"
HOW WOULD YOU RATE THE MEALS? "MEALS ARE ALWAYS EXCELLENT"
DO YOU FEEL THAT ENOUGH RECREATION AND STIMULATION IS PROVIDED FOR THE RESIDENTS? "OUR RELATIVE ADVISES US TO TIME OUR VISITS NOT TO CLASH WITH BINGO" "I AM HAPPY THAT MY MUM IS TAKEN FOR WALKS DAILY"
